At Zehra, we specialize in all kind of imitation jewelry. We take great care in delivering high-quality products to our customers. However, if you receive a damaged or incorrect product, we will assess the issue and offer a suitable resolution.

Returns

We accept returns only in the following cases:

• You received the wrong product.
• The product is defective or damaged upon delivery.

Note: To process a return request, an unboxing video of the package is required as proof.

Exchanges

We do not offer exchanges unless you received the wrong or a defective product. In such cases, we will arrange a replacement of the same item.

How to Initiate a Return/Exchange

• Contact us via WhatsApp within 24 hours of receiving the order.
• Provide clear images showing the issue and an unboxing video
• Once verified, we will guide you through the return/exchange process.
• The product must be unused, unworn, and in its original packaging for the return/exchange to be accepted.

Refunds

Refunds are only provided if a replacement is not possible. Once your return is received and inspected, we will notify you about the refund status. Refunds will be processed within 5-7 business days through the original payment method.